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Welcome to Dongguan GAODA Instrument Co., Ltd!

service content

The service content includes product introduction, delivery, installation, debugging, maintenance, technical training, on-site service and consultation

GAODA instrument's understanding of after-sales service refers to a series of solutions provided to customers by manufacturers and distributors after selling products (or services) to customers; in case of urgent needs of customers, ensure 2-hour response, solve within 24 hours within the province, and solve within 72 hours outside the province; if customers are very urgent, they should solve their problems!

Using SLA service objectives to unify service objectives, all after-sales support services are subject to the set goals, so that any customer submitted after-sales service requests are completed in a specific time and under specific circumstances, and provide different levels of after-sales services to different levels of customers or user groups, reflecting the service standardization. all customer after-sales service requests are converted into service work orders for processing and filing, and are filed and processed with transactions and events, so as to facilitate future inquiry, tracking and follow-up, so as to avoid improper service caused by the negligence of any after-sales service personnel or space, and improve the management level and service quality.

Detailed service items

Considerate after-sales service, responsible attitude to the end

1. Install and debug products for customers;

2. According to the requirements of customers, provide technical guidance on the use and other aspects;

3. Ensure the supply of spare parts for maintenance;

4. Responsible for maintenance service, and provide regular maintenance and regular maintenance;

5. Provide regular telephone return visit or door-to-door visit for customers

6. Many people think that after-sales service is "Three Guarantees", which is a narrow understanding;

7. Deal with customers' letters, visits and telephone complaints, and answer customers' inquiries. At the same time, collect customers' opinions on product quality in various ways, and make timely improvement according to the situation.

 Detailed service items

QQ consultation

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Consultation hotline

0769-22247727
7 * 24-hour service hotline

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